This is how we process your order:
We prepare your order and send it to the transport agency.
Between 12 and 36 hours, the agency enters the order in its system. Keep in mind that is from this moment when the established shipping deadlines begin. You can track your order through your customer account.
The shipping:
Normally the order will arrive in 8 to 10 working days 8 to 10 working days 4 to 7 working days 9 to 11 working days 7 to 10 working days 8 to 10 working days 6 to 12 working days after sending your order.
For more security, the carrier may request your ID at the time of delivery.
During the delivery, please check your package carefully. If there are signs of tampering, either reject the package or make sure the carrier inform the damage on the delivery note and contact us.
If you have not been able to reject it, raise a claim with the transport agency, keep the box with all its contents and send us photographs to manage.
Here we explain the types of incidences and deadlines available to claim:
Perfume's club is not responsible for claims in case of loss, theft, breach and/or manipulation of the package, in case that the client has allowed the delivery of the order without signing, delivery to others or in a mailbox.